DELIVERY & RETURNS

DELIVERY POLICY

We offer:

  • FREE POSTAGE by royal mail second class for orders over £50.

Details of our regular mail options are as follows:​

  • Royal Mail - £3.95 (free over £50) Orders will be posted within 2 working days. Delivery in 1-3 days. We will always obtain proof of posting with this service but there is no tracking and no proof of delivery.

Please note: Royal Mail’s policy is that they only try to deliver once, and then it is up to the recipient to collect it from their local Sorting Office.  

Europe and Worldwide

Reef and Leaf only delivers to UK . This is to keep our carbon footprint down - we apologise for any inconvenience but there are many fantastic retailers online selling similar products, get in touch if you need any pointers!

RETURN & EXCHANGE POLICY

1. We hope you are happy with your purchase. However, we do understand that sometimes you may change your mind, so should you wish to return an item, we will be happy to offer a refund or exchange provided the item is unused and in the same condition as you received it.

2.If you wish to return an item, please contact us in the first instance within 28 days of receipt of your goods.

3. Please note that unless the item is damaged or faulty or there was an error on our part, the costs of returning the item are non refundable.  We cannot accept responsibility for goods in transit or returned goods that do not arrive. We recommend that you obtain proof of posting from the Post Office, or use a signed for service.

4.Once the item has been received and inspected by us we will refund the price of the item using the same method originally used by you to pay for it, or exchange the product if an exchange has been requested. Please note the cost of the original postage incurred sending the item to you is non refundable, unless the item is damaged or faulty.

5. We regret that the following items are non-returnable for hygiene reasons, unless faulty;  sanitary products, toothbrushes and other oral products.

6. None of the above conditions affect your statutory rights when goods are faulty, or not as described.

CUSTOMER SERVICE

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©2018 by Kyle Robertson and Catriona Munn - Reef and Leaf

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